PLM Service Provider Assessment : Is it time to change your vendor?
Find out the effectiveness of your existing PLM Service Provider.
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You are at lowest level. It looks like the time has come for you to change your Service Provider.
It is recommended that you should do a thorough assessment of each of the parameters mentioned.
MechiSpike can help you do that with our PLM ROI Consulting offering. Through our consulting service, you will be enabled to achieve a significant amount of PLM ROI (Return On Investments). We will help you achieve tremendous savings with PLM Best practices: use case/workflow redefinition, with maximum configuration and minimum customizations. To know more click here : https://mechispike.com/
Subscribe to our FREE PLM ROI Newsletter (Weekly) and join almost 4k subscribers, where we share everything to Leverage PLM to the Fullest.
For any queries, email us : contact@mechispike.com All the BEST from our side!
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You are at an average level. It looks like the time has come for you to evaluate your Service Provider properly.
It is recommended that you should do a thorough assessment of each of the parameters mentioned.
For imporvement in any specific paramenter, MechiSpike can help you implement PLM Best practices with use case/workflow redefinition and our basic philosophy of ‘ ‘maximum configuration and minimum customizations’.
To know more click here : https://mechispike.com/
Subscribe to our FREE PLM ROI Newsletter (Weekly) and join almost 4k subscribers, where we share everything to Leverage PLM to the Fullest.
For any queries, email us : contact@mechispike.com All the BEST from our side!
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Congratulations, you’ve aced it!
From our assessment, you don’t need to change anything. Just keep it up!
All the BEST from our side!
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Question 1 of 12
1. Question
Communication Breakdown : Rate your Service Provider on this.
Indicators : Misunderstandings, delayed responses, and a lack of proactive communication.
Impact: Inefficient collaboration, missed deadlines, and compromised project outcomes.
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Always Happens Never Happens
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Question 2 of 12
2. Question
Quality Issues : Rate your Service Provider on this.
Indicators: Consistent errors, subpar deliverables, and a decline in service quality.
Impact: Damage to your brand reputation, increased costs for rework, and potential loss of customers.
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Always Happens Never Happens
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Question 3 of 12
3. Question
Lack of Innovation : Rate your Service Provider on this.
Indicators: Stagnant solutions, a dearth of new ideas, and an absence of value-added innovations.
Impact: Reduced competitiveness and a failure to keep pace with industry advancements.
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Always Happens Never Happens
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Question 4 of 12
4. Question
Increasing Costs : Rate your Service Provider on this.
Indicators: Escalating expenses, unexpected fees, and a lack of transparency in billing.
Impact: Budget overruns, strained financial resources, and an inability to allocate funds strategically.
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Always Happens Never Happens
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Question 5 of 12
5. Question
Unresponsive Support : Rate your Service Provider on this.
Indicators: Inadequate support during critical times, slow issue resolution, and a lack of urgency in addressing concerns.
Impact: Deteriorating user experience, disruptions in business operations, and potential financial losses.
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Always Happens Never Happens
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Question 6 of 12
6. Question
Not Documenting solutions : Rate your Service Provider on this.
Indicators: Some service providers design their systems in a way that creates a sense of vendor lock-in, making it challenging for companies to easily switch.
Impact: When solutions/code are not documented, it can lead to direct dependency
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Always Happens Never Happens
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Question 7 of 12
7. Question
Perceived Switching Costs : Rate yourself on this.
Are you not switching because you are Familiar with this Service Provider and don’t want to spend time and efforts in change management with the new Service Provider?
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Totally Agree Totally Disagree
Hint
1) Familiarity :
Reason: Over time, a company may develop a sense of familiarity and comfort with its existing service provider.
Impact: This familiarity can create a sense of security, making decision-makers hesitant to switch providers. Law of inertia might influence the decision to stay.
2) Perceived Switching Costs :
Reason: Companies may perceive the costs associated with switching providers as prohibitive.
Impact: This perception might include not just financial costs but also the time and effort required for training, integrations, adapting to new processes, and potential downtime.
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Question 8 of 12
8. Question
Contractual Obligations : Rate yourself on this.
Reason: Long-term contracts or agreements with the current service provider may limit the company’s ability to switch without financial penalties.
Impact: Legal and financial considerations may outweigh the potential benefits of changing providers.
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Totally Agree Totally Disagree
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Question 9 of 12
9. Question
Lack of Awareness about alternate Solution Providers : Rate yourself on this.
Reason: Decision-makers might not be fully aware of alternative service providers or emerging technologies that could address their needs better.
Impact: A lack of awareness about available options can lead to a preference for the status quo.
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Totally Agree Totally Disagree
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Question 10 of 12
10. Question
Risk Aversion : Rate yourself on this.
Reason: Companies may be risk-averse, fearing potential disruptions or negative consequences associated with switching service providers.
Impact: The desire to avoid risk and maintain operational continuity can lead to a reluctance to explore new partnerships.
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Totally Agree Totally Disagree
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Question 11 of 12
11. Question
Trap of ‘Meeting Expectations’ : Rate yourself on this.
Reason: If the existing service provider meets the company’s expectations and requirements, there may be little incentive to seek alternatives.
Impact: ‘Meeting expectations’ can create a perception that the current provider is “good enough.”
To avoid this trap, companies should look for Year on Year (YoY) improvements from the service providers.
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Totally Agree Totally Disagree
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Question 12 of 12
12. Question
‘Cost Saving’ Trap : Rate yourself on this.
Reason: Cost savings can be tracked easily. If companies are saving costs, they tend to continue with the same service provider.
Impact: Cost savings can be a trap as it can hinder the innovations with less skilled team.
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Totally Agree Totally Disagree
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