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Complex Problem Solving

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  1. Day 1 : Problems
    3 Sessions
    |
    2 To Dos
  2. Day 2 : Helping tools
    2 Sessions
    |
    1 To Do
  3. Day 3 : Finding the right problem
    3 Sessions
  4. Day 4 : Prioritize
    3 Sessions
    |
    1 To Do
  5. Day 5 : Approaching problems
    3 Sessions
  6. Day 6 : Research
    3 Sessions
  7. Day 7 : Framing the problem
    2 Sessions
  8. Day 8 : Identifying root causes
    3 Sessions
  9. Day 9 : Categorizing your problem
  10. Day 10 : Problem Solving Styles
    4 Sessions
  11. Day 11 : Mid-course assimilation & feed back
  12. Day 12 : Assumptions and Constraints
    3 Sessions
  13. Day 13 : Assumptions explained with examples
    2 Sessions
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    1 To Do
  14. Day 14 : Using multiple perspectives
    4 Sessions
  15. Day 15 : Evaluating Solutions
    3 Sessions
  16. Day 16 : Evaluate risks
    2 Sessions
  17. Day 17: Presenting your solution
    3 Sessions
  18. Day 18 : Using criticism
    2 Sessions
  19. Day 19 : Implement the solution
    6 Sessions
  20. Day 20 : Problem solving mindset
    3 Sessions
  21. Day 21 : It's not the End, but a new Beginning
    1 Session
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    1 To Do
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Notice here that what seems to be just one problem actually has several possible entry points, and depending on the point chosen, entirely different solutions will result so the popular belief that the choice of entry point does not matter as we will lead to the same conclusion is false.

Front end entry points: 

Most problems are attacked on the front end first, which is to say by stating the problem.

For our example the front end entry point could be assessing the previous performance of the team. Looking at their previous scores for the past few years, trying to determine when it started going wrong.