Use Case : Customer Support

Customer is GOD for you and you want all your customers to be happy. The best way to keep them happy is excellent customer support/service. You want to train all your customer support/maintenance/service staff so that they make customers happy. Always. You have blue collar as well as young employees who needs to be trained about the variety of products you have, answer customer queries and resolve complaints and troubleshoot easily. You also need to talk in your employees’ language to train them.

Problem

Customer is GOD for you and you want all your customers to be happy. The best way to keep them happy is excellent customer support/service. You want to train all your customer support/maintenance/service staff so that they make customers happy. Always. You have blue collar as well as young employees who needs to be trained about the variety of products you have, answer customer queries and resolve complaints and troubleshoot easily. You also need to talk in your employees’ language to train them.

Problem

Solution

1) You give your training material with test questions subject qualification criteria
2) We create an awesome course, utilizing our expertise of onboarding best practices. (You can also do the course entry from your login, if you want)
3) You buy the course licenses online as per the participants you want to train. You add/remove them from your Group Leader login on our portal. 4) The course is then automatically delivered in online mode to your participants. You have three options for delivery. Either you deliver all the course material on day 1 or you decide to drip the content automatically every day or you drip the lesson 1 on day 1 and drip the lesson 2, if the participant completes/passes the test of lesson 1.
5) Participants complete the course when they pass the required tests with the passing criteria as decided by you and are awarded an individual unique certificate, automatically appearing in their individual login dashboard.

*While doing all this, the participants data & the course content is NOT seen by others. Bare minimum data of participants is demanded by us.

*You can also collect feedback from the participants with a quiz dedicated for the same purpose

*All Participants will be part of a social group and you can use this group/forum discussions to connect with them better.

Solution

Benefits

1) Pay as you go
2) No set up/ No maintenance
3) Unlimited Courses/Learners/Certifications
4) 70+ Languages
5) Lifetime Access, Lifetime Support
6) 100% Secure, 100% Privacy
7) Easy to use, Easily Scalable

Benefits

Return On Investment (ROI)

1) 10X Trainings

2) 75% Savings

3) Highly engaged participants : Due to benefits of social learning (forum/discussions with peers), Certification and other Gamifications

Return On Investment (ROI)

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