Now that we know that we need trainings from symptoms, we got some clarity on the targeted use cases, its now time to focus on the ‘how’ part : training need identification.

One of important decisions you need to take is to find out

find out which trainings are needed, and even more important decisions is which are needed on top priority?

Which trainings are needed, and even more important decisions is which are needed on top priority?

Let us go step by step. Take the first decision.

1. Which trainings are needed?

Top Down or Bottom Up?

One of the conflicts in identifying which trainings need to be planned is to decide considering top down or bottom up. When you say, top down, the approach is to look at the customer needs, business needs and then come up with employee needs and plan trainings accordingly. In this approach, the skills gaps are identified and accordingly trainings are planned.

In the bottom up approach, employee is at the centre and he himself identifies his trainings needs along with the manager and requests the same through system, which then either goes in planning or not.

Considering the effectiveness of trainings plan, the limited resources and practical challenges of fast changing customer needs, a top down approach should be preferred. It helps organisation to be aligned much better with the customer and business needs.

Now lets us take into consideration the second decision, which trainings need to be prioritised first and which one can be kept at the last.

2. How to prioritise trainings :

The major factor here should be to identify roles which are going to be bottlenecks either due to personal heroics or due to procedural/structural inefficiencies. All trainings which are dealing with the critical roles have to be prioritised.

For each such role identified find out tasks in detail and for those tasks documents the SOPs (Standard Operating Procedures). These SOPs are the back bones of your organisation. Once they are institutionalised with trainings, your road to be scale becomes really smooth.

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